Your customers and the marketplace are only interested in paying you for work that delivers a value contribution to them. As far as they are concerned work that your organisation does that they do not see as contributing to meeting their needs is a waste of their money.
 

Workflows must be designed to meet the needs of the customer whilst also meeting employee’s needs. Designing team and individual day to day workflows so that they meet the needs of all stakeholders requires leaders to develop specialised skills in this area.
 

The Human Needs approach achieves shared understanding around customer expectation and employee roles and responsibilities by ensuring the involvement of all stakeholders.
 

Interdepartmental co-operation is one of the keys to organisational efficiency and high work performance; leaders need to have the HN skills to remove the barriers that prevent this. This will involve co-designing meaningful workflows that unify the departments under a shared purpose. During HN teaching workshops you will:
 

• Learn the skills of co-designing workflows with your staff that reflects accurately the agreement established between your customers and business development team
• Develop clear, shared workflows where each department can understand the need for the work of other departments. This gives rise to interdepartmental cooperation, clear ownership, with greater productivity and value contribution to the market
• Further your ability to coach employees to take ownership of the parts of the agreed workflow that they have the motivation and capability to deliver